Shipping Policy

Thank you for visiting and shopping at Wonder Gears. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 5 days. Orders are not shipped or delivered on weekends or holidays.

Orders can be shipped from our Las Vegas, Nevada warehouse, Asia or Europe warehouses, depend of the availability of the product.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Orders are delivered within 3-10 business days.

Express shipping is not available in the period of Holidays.

Delivery delays can occasionally occur.


Shipment to P.O. boxes or APO/FPO addresses

Wonder Gears ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.


Shipment confirmation & Order tracking

While we take great pride in our ability to ship your orders quickly, we understand the importance of knowing when it will arrive. As you complete the order process, we attempt to give you an accurate estimate of when your order will be delivered. As soon as your order is shipped, we will send you an email confirmation containing tracking number. With this number, you can find out the exact status of your shipment 24 hours a day.

As another alternative, you can track your order status, clicking to this link https://wondergears.net/pages/track-order-status

 As soon as your order arrived to your state/city and ready for delivery we will send you an email. After your order delivered to you, we will inform you via email.

If you are unable to track your package using the above methods please contact our customer service department for further assistance at 1-800-670-1228. Our customer service hours are Monday – Saturday from 9:00 AM through 5:00 PM PST.

 

Customs, Duties and Taxes

Sale tax is applied for Nevada state only.

All fees after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

If you have trouble please contact us directly for assistance in getting a replacement. We take it really seriously if your set wasn't perfect. Send us a photo of damaged part or item, order’s number to hello@bpinnovations.us. Describe any faults in as much detail as possible so we can follow up with our Quality Team. You will receive a replacement part or item at no additional cost.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipment processing time

All orders are processed within 5 days. Orders are not shipped or delivered on weekends or holidays.

Orders can be shipped from our Las Vegas, Nevada warehouse, Asia or Europe warehouses, depend of the availability of the product.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Orders are delivered within 8-15 business days.

Express shipping is not available in the period of Holidays.

Delivery delays can occasionally occur.

We currently DO ship outside the U.S.

Delivery may take longer during our busy holiday season.